What happens in an emergency?

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At home:

(within 15 miles of your dental practice)

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When you are at home you should see our emergency out of hours service. In the unlikely event that our emergency arrangements are not available, you may see a dentist of your choice, or you may call the dental helpline for assistance (see below). When you are at home, unless the emergency treatment is required as a result of a dental injury, you cannot claim for emergency treatment under this Supplementary Insurance.

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Emergency treatment may be covered by your dental plan if provided by your dentist or any rota dentist. Your practice will be able to advise you if your dental plan includes emergency treatment. For advice on how to manage dental pain, click here >>

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Away from home:

(more than 15 miles from Kingston Park)

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If you are away from home or overseas you may see a dentist of your choice. Your hotel, holiday representative or hosts may also be able to provide contact details for a dentist in the area. If you need help in obtaining emergency dental treatment, you may call the dental helpline (see below).

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When you are away from home you are covered under this Emergency Assistance Scheme for temporary emergency treatment required at the initial appointment. You should pay for the treatment, obtain a receipt and submit a claim upon your return home. You can claim the actual cost of the temporary emergency treatment up to Policy limits, subject to the overall limit.

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For more information, download the DPAS emergency assistance scheme handbook.

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Dental Helpline numbers:

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In the UK: 0800 525 631

Overseas: +44 1747 820841

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More information on the supplemental insurance, and how to make a claim, please see the DPAS website. If you have any queries or want help completing a claim, please don't hesitate to contact the practice.

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Emergency dental advice:

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If you have toothache, we have some advice on how this can be managed. click here >>